Perfect Business Group LLC ("Perfect Business Group," "we," "us," or "our") provides the PerfectFlooring mobile application (also referred to as "Your Flooring App"), this public website, and related support services (together, the "Services"). This Privacy Policy explains what information the Services handle, why we use it, when it may be disclosed, how long we keep it, and the choices available to individuals.
1. Scope and responsibilities
This policy applies to visitors to perfectbusinessgroup.com, people who contact our team, and authorized users of PerfectFlooring. The Services are currently intended for business users in the United States. If we make the Services generally available in another country, we will evaluate and update the applicable notices and safeguards before that expansion. This statement does not limit any privacy right that applies to a person under law.
Perfect Business Group determines how information is handled for this website, Enterprise inquiries, account administration, service security, and direct support. For customer, worker, job, and business content entered into a company or Owner workspace, the organization or independent Owner controlling that workspace generally decides why the information is entered and who may access it. We operate the Services and process that workspace content on their behalf. Individuals whose information appears in a workspace may contact the relevant workspace owner or contact us, and we will help route and address the request as appropriate.
An Owner workspace remains independent from an Enterprise workspace. A subcontractor relationship or Work Order does not give one business general access to another business’s private records. Access to shared information is limited to the specific relationship, assignment, role, and current authorization.
2. Information we handle
The categories below describe personal information we may handle and, for U.S. state notice-at-collection purposes, the categories we collected during the preceding twelve months. The exact information depends on how a person or organization uses the Services:
- Account and identity information: name, email address, internal user identifier, authentication provider, invitation status, workspace membership, company role, and sign-in-method status. We receive only the identity details an Apple or Google sign-in flow makes available to the Services.
- Business and contact information: company names and profiles, customer and supplier contacts, phone numbers, email addresses, service or billing addresses, and job-site addresses or access details.
- Operational and financial records: estimates, contracts, signatures, schedules, tasks, materials, inventory activity, crew assignments, time entries, invoices, externally recorded payment status, supplier charges, job costs, purchasing records, closeout details, warranties, and audit history. PerfectFlooring records business activity but does not itself move money between a company and its customers, workers, suppliers, or subcontractors.
- User content: messages, notes, job photos, documents, files, and other content an authorized user chooses to submit or share.
- Subscription information: plan, entitlement, trial, renewal, cancellation, and transaction or receipt identifiers returned by Apple, Google, RevenueCat, or an approved Enterprise billing provider. We do not receive or store full payment-card numbers entered into those providers’ checkout systems.
- Device, internet, and service information: IP address and request metadata processed in service logs, browser or device type, operating system and app version, session and security events, push-notification token and delivery status, update information, and limited diagnostic information needed to operate and protect the Services. IP addresses and manually entered business or job-site addresses may indicate an approximate area; the current app does not request precise GPS location.
- Website inquiry information: the contact person’s name, work email, organization, expected users, operating locations or teams, stated needs, preferred contact method, optional phone number, and optional additional details.
- Professional or employment-related information: company affiliation, role, trade profile, crew or assignment information, and other professional details entered by the person or an authorized workspace administrator.
Some categories above may include information defined as sensitive under a state law, such as account credentials, the contents of private communications, or financial information placed in business records. We use that information only to provide, secure, support, or comply with law for the requested Service and not to infer sensitive traits about a person.
PerfectFlooring requests camera or photo-library access only when a user chooses to capture or attach job records. Notifications are optional. If a user enables Face ID, Touch ID, or the Android device equivalent for quick unlock, the operating system reports whether authentication succeeded; Perfect Business Group does not receive or store the person’s fingerprint, face template, or other biometric template. The current app does not request the device’s precise location or address book.
3. Where information comes from
We receive information directly from individuals; from the organization, Owner, administrator, or other authorized users who manage a workspace; automatically from the device, browser, and Services; and from identity, app-store, subscription, notification, and billing providers when a person uses those features. We may also receive information when an authorized participant shares a specific Work Order or record. We do not purchase personal information from data brokers.
4. How we use information
We use information to:
- create and secure accounts; verify identities; and manage invitations, roles, workspace selection, and authorized access;
- provide estimates, jobs, scheduling, field work, files, communications, records, reporting, Work Orders, and other requested business functions;
- send service messages, invitation emails, in-app notices, and optional push notifications;
- confirm subscription status and make plan features available without receiving full payment-card details;
- respond to Enterprise inquiries, support messages, and privacy requests;
- prevent fraud, abuse, duplicate submissions, security incidents, and unauthorized access;
- maintain, troubleshoot, update, evaluate, and improve the reliability, safety, usability, and accessibility of the Services using information reasonably necessary for those purposes;
- comply with law, enforce agreements, and protect the rights and safety of users, Perfect Business Group, and others.
We do not use personal information for a materially different, unrelated purpose without giving clear notice and obtaining consent where required. Service, security, billing, and account messages are not marketing. If we later offer optional marketing communications, they will include the choices required by law.
5. Website inquiries
When someone submits the public Enterprise inquiry form, we use the submitted information only to review the organization’s needs, prevent duplicate or abusive submissions, deliver the inquiry to our Enterprise team, and respond using the requested contact method. Submitting the form does not enroll the person in marketing, create an account, start a trial, create a charge, or grant product access.
Cloudflare Turnstile evaluates the request for automated abuse. Our server creates pseudonymous, keyed fingerprints from network and email information for short-lived rate limiting; it does not store the raw network address in the inquiry database. The inquiry is saved to private Supabase storage before Resend is asked to deliver the notification email. A general Contact form on this website instead prepares an email in the visitor’s chosen mail application; the visitor decides whether to send it.
7. Advertising, sales, cookies, and opt-out signals
We do not sell personal information, share it for cross-context behavioral advertising, disclose it to data brokers or advertising networks, use it for targeted advertising, or use cross-app or cross-site tracking to build advertising profiles. We did not sell or share personal information for those purposes during the preceding twelve months, and we do not knowingly sell or share the personal information of people under 16. We do not offer a financial incentive in exchange for personal information. The public website does not currently load an analytics or advertising pixel in the visitor’s browser.
Hosting, security, and form providers may process IP addresses, browser or device details, request headers, cookies or similar technical signals, and diagnostic logs as needed to deliver and protect their services. The Services use local or secure device storage for essential functions such as session continuity, preferences, and security; these are not used by us for advertising.
Because our current practices do not involve a sale, targeted advertising, or cross-context behavioral advertising, an opt-out preference signal such as Global Privacy Control does not change the current experience. If our practices change, we will honor legally recognized opt-out preference signals where required. We do not respond differently to legacy “Do Not Track” browser signals because no uniform legal or technical standard applies to them, but this does not change our no-sale and no-targeted-advertising commitments.
8. Sensitive and prohibited data
The Services are not designed to collect Social Security numbers, government identification numbers or images, full payment-card numbers, bank login credentials, protected health information governed by HIPAA, biometric templates, or precise GPS location. Do not upload or enter those categories unless a feature expressly requests the information and Perfect Business Group has confirmed in writing that the feature supports it. Payment-card and bank information requested by an approved billing provider must be entered directly into that provider’s secure interface.
If unsupported sensitive information is submitted, we may restrict access, remove it, or ask the workspace controller to correct the record. This restriction does not prevent authorized users from entering ordinary business amounts, invoice status, job-site addresses, or other operational records the Service expressly supports.
9. Artificial intelligence and automated decisions
We do not currently use Customer Data to train a general-purpose artificial-intelligence model, and the Services do not make solely automated decisions that produce legal or similarly significant effects about individuals. We will not use identifiable Customer Data to train a general-purpose model without clear notice and affirmative authorization or a written agreement where required. If we introduce an AI-assisted feature, we will disclose its purpose, the information it uses, important limitations, and available human review or controls before use as required by law.
10. Retention and deletion
We retain information only for as long as reasonably necessary for the purpose described in this policy, including providing the Services, maintaining security and business records, resolving disputes, and meeting legal obligations. The period depends on the category and context:
- Account and operational workspace information is ordinarily retained while the workspace or account is active and then for the time needed to complete deletion, preserve authorized business records, prevent fraud, resolve disputes, and satisfy legal obligations.
- Public Enterprise inquiries are scheduled for deletion twelve months after submission unless the discussion remains active, a longer period is reasonably required for security, legal, or business-record purposes, or the person requests deletion sooner and no overriding requirement applies.
- Pseudonymous website inquiry rate-limit records are deleted after twenty-four hours.
- In-app notification records are ordinarily removed after 180 days; terminal delivery diagnostics after 30 days; and invalid or revoked push tokens after 90 days.
- Support correspondence and commercial or subscription records are retained as needed to respond, administer the relationship, maintain required accounting or audit records, and comply with law.
Deletion removes information from active systems according to the applicable workflow. Residual copies may remain temporarily in encrypted or access-controlled backups and age out under the infrastructure provider’s backup cycle. If a backup must be restored, information previously scheduled for deletion remains subject to the applicable deletion process. We may retain aggregated or deidentified information that cannot reasonably be linked to a person, and we will not attempt to reidentify it except to test whether deidentification remains effective or as permitted by law.
11. Account deletion and subscription cancellation
A PerfectFlooring user may initiate deletion of an account and associated personal information by emailing admjn@perfectbusinessgroup.com with the subject “PerfectFlooring account deletion” or by calling (689) 204-7820. Include the sign-in email and identify the affected workspace. We will verify identity and authority, explain any information that must be retained, and provide the next steps or status of the request. A workspace administrator cannot use an account-deletion request to erase another participant’s independent account or records that the administrator does not control.
Deleting an account does not cancel an Apple App Store or Google Play subscription. A user must separately cancel through the store account used to subscribe; billing may continue until that cancellation becomes effective. Account deletion also does not automatically erase another participant’s authorized copy of a shared record, accepted business history, security evidence, or information we must retain for legal, fraud-prevention, dispute, or recordkeeping purposes. Where information must be retained, we limit access and use to the applicable purpose.
12. U.S. privacy choices and rights
Depending on the person’s state and the law that applies, they may have the right to confirm whether we process personal information; request the categories or specific pieces we hold; learn sources, purposes, and recipient categories; request access, correction, deletion, or a portable copy; withdraw consent where processing relies on consent; opt out of sale, targeted advertising, or certain profiling; or limit certain uses of sensitive personal information. Because we do not sell or share personal information for cross-context behavioral advertising, use it for targeted advertising, or use sensitive personal information beyond providing and securing the requested Service, those opt-outs do not change our current practices.
Submit a request by emailing admjn@perfectbusinessgroup.com with the subject “Privacy request” or by calling (689) 204-7820. Describe the request and the account, workspace, inquiry, or email address involved. We may ask for information reasonably necessary to verify identity and authority, and we may coordinate with the organization that controls a workspace. An authorized agent may submit a request when permitted by law, subject to verification of the authorization.
If we deny a request, we will explain the reason when required. To appeal, reply to the decision with the subject “Privacy appeal” and explain why it should be reconsidered. We will respond within the time required by applicable law. We will not discriminate against a person for exercising a privacy right. Some requests may be limited where retention or disclosure is required or permitted for security, legal, contractual, recordkeeping, another person’s rights, or other lawful reasons.
Users can also manage notification preferences in PerfectFlooring, revoke camera or photo access in device settings, manage Apple or Google permissions through those providers, and manage an active native subscription through the applicable app store.
13. Security and incident response
We use administrative, technical, and organizational safeguards designed for the nature of the information, including authenticated access, workspace-scoped database policies, role and record-level authorization, private file storage, encrypted network connections, protected device session storage, rate limiting, and restricted server-side operations. No storage or transmission method can guarantee absolute security.
We maintain processes to assess suspected unauthorized access, preserve appropriate evidence, contain and remediate confirmed incidents, and notify affected customers, individuals, or authorities when required by applicable law. A user or organization that suspects unauthorized access should contact us promptly and preserve relevant information. When workspace content is involved, we may coordinate with the organization or Owner that controls that workspace.
14. Legal requests, business transfers, and international processing
We review government and legal requests for facial validity and scope and disclose only information we reasonably believe is required or permitted by law. When legally permitted and appropriate, we may notify the affected customer before disclosure. We may preserve information when required by a valid legal hold, court order, or reasonably anticipated dispute.
If Perfect Business Group is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets, information may be transferred as part of that transaction subject to applicable law and continued protection under this policy or advance notice of materially changed practices.
Perfect Business Group is based in the United States. The Services and their providers may process information in the United States and other countries where they or their subprocessors operate. Those locations may have different privacy laws. Where required, we and our providers use appropriate contractual or legal protections for cross-border processing.
15. Children’s privacy
The Services are business operations tools and are not directed to children under 13. We do not knowingly collect personal information directly from a child under 13. If a parent or guardian believes a child submitted information directly to us, please contact us so we can review and delete it as appropriate.
16. Changes to this policy
We review this policy periodically and may update it as the Services, providers, practices, or legal requirements change. We will post the revised policy here and change the “Last updated” date. Before making a materially different use of personal information already collected, we will provide clear additional notice and obtain affirmative consent when required. We will not use a policy update to silently transfer ownership of Customer Data, open one workspace to another, or authorize general-purpose AI training on identifiable Customer Data.
17. Contact
Perfect Business Group LLC
Email: admjn@perfectbusinessgroup.com
Phone: (689) 204-7820
Support: Contact our support team